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It was a great visit. Hayden Marchant was my sells person. He was awesome. Answer every question I asked. Was not pushing for the sell but was very knowledgeable about everything that was involved on the truck and brok it down for and explain it in great detail. Bob howard auto group should be proud of having a great individual like this on there team. Thank you Hayden for everything
The dealership itself is fine. It's clean and they have some amenities for those that are waiting. I've never purchased a vehicle with them and I've only used their service department. One recommendation I would give would be enough loaner vehicles for extended service. The price of a Wagoneer would put it into the luxury vehicle category and to not have the option of a loaner vehicle for service has me considering going back to Lexus, Audi or BMW. My service advisor, Blaine, was great and very helpful.
Took jeep in for a rattle front right end .. said left rear brake light I thought was the clip.. first try … almost a week ended up with boots and a new brake housing. Paid almost 1900 for not what I asked for. Driving off the lot .. rattle in front right and by the time I’m home left rear light out.. took it back.. took another 6 days .. they ran a through all inspection showing I need new plugs. Brakes and what I called the clip to the rear tail light, needs replaced . Total cost everything cost 4700 .. ohh this time they found ... Read More Full review text opened.DealerRater - Nov 4, 2026
Took jeep in for a rattle front right end .. said left rear brake light I thought was the clip.. first try … almost a week ended up with boots and a new brake housing. Paid almost 1900 for not what I asked for. Driving off the lot .. rattle in front right and by the time I’m home left rear light out.. took it back.. took another 6 days .. they ran a through all inspection showing I need new plugs. Brakes and what I called the clip to the rear tail light, needs replaced . Total cost everything cost 4700 .. ohh this time they found a recall .. why wasn’t that found the first time.. paid another 400 .. rattle gone .. rear brake light still doesn’t work. Won’t be back
**BUYER BEWARE** Quite possibly the worst experience I have ever had purchasing a used vehicle. We live about 3.5 hours away from the dealership and had to judge the car based on the word of salesman Darren Talley and a short video he sent us. We arrived, were told it was in great shape, were allowed a quick drive around the block. We sat with Brady Scott (finance guy) who explicitly told me and my wife "We have an extended warranty but I am not going to offer it to you for what it cost." We start on our ... Read More Full review text opened.DealerRater - Nov 4, 2026
**BUYER BEWARE** Quite possibly the worst experience I have ever had purchasing a used vehicle. We live about 3.5 hours away from the dealership and had to judge the car based on the word of salesman Darren Talley and a short video he sent us. We arrived, were told it was in great shape, were allowed a quick drive around the block. We sat with Brady Scott (finance guy) who explicitly told me and my wife "We have an extended warranty but I am not going to offer it to you for what it cost." We start on our way home and a "power train failure" light comes on about 100 miles from dealership. I take a pic and send to Darren and he says to have a dealership look at it. About the time we got home, a sever "knocking" sound anytime you hit the breaks starts. We took it to a BMW dealership in our hometown and were told there were about $7K worth of damages. I called Darren, who had his manager Taylor Cole talk to me. Taylor was rude, cocky, and not at all what I would expect to represent such a large dealership. I offered to bring the car back and cancel the deal and was told "thats not how it works, Ill send you $200." He never sent the $200. I have since taken the car to 2 other, independent BMW certified mechanics that have come up with almost identical numbers (approx $7000) and all 3 have independently agreed that these issues would have been present for months. All in all, judging by them avoiding even talking about the warranty and Taylors "we got you, sucker" attitude, they knew good and well they were pushing out a vehicle that was not at all what they presented it as. PAY ATTENTION TO ALL THE 1 STAR REVIEWS.... this is an INCREDIBLY shady dealership. BUYER BEWARE
