Hello, I wanted to forward a situation I had at your establishment today. When we bought our vehicle sometime ago, we were talked into signing up to get a contract to have insurance for lost key fobs. I had to go into Bob Howard Tuesday to speak to someone in service about getting one replaced. The person I spoke to was very dismissive and acted as if he did not want to even help me, he identified himself as the service manager. He did send me over to the parts department and told me to ask for Darrell, which I did, and he was very helpful. Later that evening, Darrell called to tell me they did indeed have a fob and to call service and make an appointment. I called and made an appointment with customer service for today at 9:15 AM and they told me a certain gentleman would be my service manager. My husband went in this morning at the appointment time and was told that his computer did not show that we had that service agreement for the free replacement fob. My husband said yes, indeed we do have that agreement with you. The person who identified himself as the service manager again acted dismissive and as if he did not even want to help figure out the situation. At that time, my husband went to his vehicle to retrieve the paperwork, proving that we did indeed have something stating that we had signed up to get the replacement fob when we bought the car. As you can imagine he was starting to get frustrated and brought the paperwork in and tossed it on the service managers desk. He then refused to help my husband as long as he was acting like that. My husband was now starting to get frustrated and raised his voice. The managers boss then came out and wanted to know the situation. He asked my husband to go out to the service bay so they could speak privately. He even told my husband they would not provide him service while he was angry and acting that way and threatened to call the police. Please know my husband is very calm and kind and has never been in this situation before in his life so he must’ve been incredibly frustrated to have this have escalated to this point. We work in customer service daily, so know how to treat customers and how things should be handled. My husband then stepped away to collect himself and came back in and apologized and they’re only response was “yep”. Once they stopped and looked at the paperwork and realized then finally that we did have the contract for the key fob replacement in hand. They then agreed to do the service. While my husband waited, he went and casually spoke to the sales manager and asked a few questions on how that service would typically work and he wondered if the service manager should know how this process worked and would be able to have access to those records to prove if we did or did not have this service. The finance manager kindly told him all the service manager needed to do was look in his system and pull up the vehicle by its VIN number to prove that we did indeed have this insurance in place the whole time. Again it seems this employee was dismissive and just did not want to deal with his customer, and it ended up being a horrific situation. We have purchased a minimum of five vehicles from this location. We have had several issues with employees there in the past, but nothing to this level and due to this, we will be taking business elsewhere. I will also pass along what a horrible customer service culture that this location offers. My husband deserves an apology after how he was treated today and I would love to see him get a call back from someone above the service level.

I am extremely disappointed with my recent experience at Bob Howard Chrysler Dodge Jeep. The communication was consistently poor, and the service team failed to follow my direct instructions. Specifically, I requested that they contact my vehicle warranty provider, but they claimed they were unable to reach them. Most egregiously, they performed unauthorized repairs on my parents' vehicle totaling $4,000 without receiving any prior approval. When I addressed these issues, the staff refused to take accountability or offer any apology, leaving the situation completely unresolved. I strongly advise others to be cautious when dealing with this service department.

I had not made an appointment to have my trailer tire inflation sensors installed in my 4 trailer tires. These sensors come with the purchase of my new 2026 Ram Longhorn Limited for free. The mechanic installed them and set them to sound my truck horn when the pressure drops below 50 psi. He also, explained to me how to link them to my truck. While there they accomplished a multipoint inspection on my truck which I did not request. Thanks!

Chris was very helpful and listened and paid attention to my concerns regarding my car. It took a bit longer than expected to diagnose the problem, but I am satisfied that we worked through the issues.

Jordan and his team continues to go way and bother duties. Customer service is a 10+ I will continue to go there to get my vehicles serviced

The staff was pleasant. The service department was helpful and the staff overall was super friendly. It was as if they actually liked their jobs.

Fantastic attention without pressure. Mary is great! The total experience was great with none of the usual pressure.

Great from salesman Jalen to Finance Ryan. Great experience all around. I would definitely recommend Bob Howard CDJR.

Great job and as quick as they said great price on oil and tire rotation

Our salesman patiently opened and showed my wife and I several different trucks and explained differences between them. He and the sales manager worked with us to create a deal that we felt was fair. Overall, it was an exceptional buying experience.

Shannon was wonderful, she addressed the issues and kept me informed of the progress. She’s the best advisor I’ve worked with!

Easy buying process, complete the whole deal over email. The dealership could’ve done a little better job of keeping in contacting me after I purchased the vehicle. I was waiting on my truck to be delivered from Arkansas. They didn’t contact me for a day and a half about when my vehicle would be ready to pick up. Overall, a good purchasing experience.

Everyone there was amazing from start to finish. I came in looking to buy a 2026 Ram RHO. After talking to Mary (sales person) getting all the details I thought about it for a day. I went back the next day to sign all the paperwork and was in and out of there in less than an hour. Fabulous job by them and could be happier with my purchase.

Always receive great service and everyone is always nice and informative. Top tier service everytime

First time customer came in for an oil change and tire rotation. We also said they’re doing an inspection of all my fluid levels and topped those off. Realized after I had driven off that the tires were indeed rotated however, the correct air pressure was not done. So that resulted in me having to go to a tire store and get the air pressures corrected. Then several days later when I went to run the windshield wipers, the fluid level had not been refilled. Just seems like the little details that should’ve been done were overlooked. So that leaves me to question going back if they can’t handle the small details. My service advisor, however, was delightful.