Bob Howard Chrysler Jeep Dodge Ram Reviews & Testimonials
Looking for testimonials and reviews about Bob Howard Chrysler Jeep Dodge Ram? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I have always got great service from Chris and the team at Bob Howard. I don’t take my car to anywhere but here
It was a great visit. Hayden Marchant was my sells person. He was awesome. Answer every question I asked. Was not pushing for the sell but was very knowledgeable about everything that was involved on the truck and brok it down for and explain it in great detail. Bob howard auto group should be proud of having a great individual like this on there team. Thank you Hayden for everything
The dealership itself is fine. It's clean and they have some amenities for those that are waiting. I've never purchased a vehicle with them and I've only used their service department. One recommendation I would give would be enough loaner vehicles for extended service. The price of a Wagoneer would put it into the luxury vehicle category and to not have the option of a loaner vehicle for service has me considering going back to Lexus, Audi or BMW. My service advisor, Blaine, was great and very helpful.
Took jeep in for a rattle front right end .. said left rear brake light I thought was the clip.. first try … almost a week ended up with boots and a new brake housing. Paid almost 1900 for not what I asked for. Driving off the lot .. rattle in front right and by the time I’m home left rear light out.. took it back.. took another 6 days .. they ran a through all inspection showing I need new plugs. Brakes and what I called the clip to the rear tail light, needs replaced . Total cost everything cost 4700 .. ohh this time they found ... Read More DealerRater - Nov 4, 2026
**BUYER BEWARE** Quite possibly the worst experience I have ever had purchasing a used vehicle. We live about 3.5 hours away from the dealership and had to judge the car based on the word of salesman Darren Talley and a short video he sent us. We arrived, were told it was in great shape, were allowed a quick drive around the block. We sat with Brady Scott (finance guy) who explicitly told me and my wife "We have an extended warranty but I am not going to offer it to you for what it cost." We start on our ... Read More DealerRater - Nov 4, 2026
I came in for routine maintenance. It was very easy to book online, they got me right in, the waiting area was clean and comfortable, and the service was completed 15 minutes sooner than expected. Blaine sent a text so I could contact him directly with any concerns or questions. My paperwork was ready and waiting at the cashier. Good work everyone. Thank you!
I would leave zero stars if that was an option! We bought a 2025 Dodge ram from Bob Howard Chevrolet and part of the deal of buying the vehicle was something needed to be fixed that was supposedly an easy fix. The issue Is when the truck is in park, the idle drops down too low and ends up dying. It doesn’t do this every single time but it does it quite often. So when the truck was bought, they kept it said they did a software update and that should fix the problem and then they delivered the truck ... Read More Google - Oct 29, 2026
Non responsive. Poor communication. Did not keep me posted or updated when they received my car or when they began work
I had a service call that they took care of and they were very prompt and even gave me a ride back to my house and back to the shop. Everyone was super friendly and helpful. I will definitely use them in the future.
Chris Tanneyhill in the service department is top notch. Always professional and always courteous. Always willing to help me get my truck fixed within my timeframe.
2 HOUR OIL CHANGE FOR SOMETHING THAT SHOULD TAKE 15 MIN
Worked with me to get my truck in and was completed before estimated. I will take my truck back for regular maintenance.
The service department was very helpful. I didn’t know where to park.. I ended up parking in the wrong area, and they actually went out in the pouring down rain and got the vehicle and brought it to the service department.
They got me in right away and checked issue, everything was all clear and they got me out quickly with no trying to add a bunch of extra stuff.
Very good about keeping me updated on the progress of my service and any delays. Waiting room is clean and comfortable.
Blaine Novak was very accommodating and helpful. He communicated with me very well and my vehicle was ready when promised.
The shop service is poor. Overheating solution was a new battery. Incompetence comes to mind. They figured replacing the perfectly good part for full price the. Having my wife’s vehicle for another week was a good solution other than fixing it. Which bob Howard still has not fixed.
Hayden was a great resource/ salesman and found me the exact vehicle I was looking for.
Bad communication. I called every day to check on progress and could never get a call back
I brought my truck in for an oil change and filter change fuel filter changed. They never did the fuel filter change. The entire scenario ended up being a pretty big frustration. This is the second time it’s happened in the service department truck was purchased there along with another truck in the Bob Howard group also along with other cars I purchased from you guys. With
Quick, simple, friendly service writers and exceptional waiting area. In and out on time! Not place fir me!
Very clean, service always great. Chris was nice and took care of me and the car
I took my Jeep Grand Cherokee to bob Howard at the beginning of August. I did not get it back until mid September, it took over a month to complete the repairs. Also the communication was awful, for days at a time I heard nothing regarding the repairs. I’d call back to back with no answer after waiting days for an update on my cars repair progress. I also went to the dealership after hearing nothing to ask about the progress of my vehicle. Which didn’t help no one there could give us an update or answer until ... Read More DealerRater - Sep 18, 2026
I got the price I wanted for the vehicle but after leaving the store and driving it back home to another state, I found 5 different things wrong with the vehicle that should have ben taken care of when they had the vehicle and before it was ever put up for sale. I liked the people who I came in contact with but I'm very disappointed that I'm going to be out if the car for the warranty issues so soon after I bought it.
Too bad there are not negative ratings based on my service experience. Let’s begin. New water pump, oil change, front and rear differential service, coolant flush, replace exhaust manifold, transfer case service, and a valve cover gasket replacement. Just over 4k in service. I drive home about 11 miles from the dealer and my electrical starts turning on and off. Power steering going in and out, the dash is flashing 4 wheel drive service needed, electrical issues. I called my service rep and he asked me to bring it in when I get off work. I drove the 11 miles with the ... Read More DealerRater - Sep 17, 2026
Christopher was the example of customer service. He was very polite and patient and did all he could to make sure I was satisfied with the service even with them being behind due to the holiday.
I had a great experience working with Tyler at Bob Howard CDJR! He was incredibly helpful, patient, and easy to communicate with throughout the entire process. I definitely had my list of “demands” and things I wanted, and Tyler was so patient with me through all of it 😂. He never made me feel pressured and was always willing to answer my questions, look into things, and work with me to find the right deal.
He was professional, friendly, and genuinely made the car-buying experience so much easier and less stressful. I’m very happy with my new Jeep Grand Cherokee ... Read More DealerRater - Sep 8, 2026
The service, staff, facilities and everything else were great. I highly recommend this dealership to everyone.
Came to Bob Howard and was treated like our presence was appreciated and unbelievable awesome service….Reagan Proctor, Chancy (tech) and service advisor Blain went above and beyond and exceeded our expectations…,JOB WELL DONE, BOB HOWARD JEEP SERVICE DEPARTMENT IS AMAZING AND GAINED A APPRECIATIVE CUSTOMER (having oil changes and tire rotation every 3-4 weeks) IT ADDS UP QUICKLY!!!
Great service. Outstanding General Manager and Sales Manager.. Both shot straight with you and are very personable..
This dealership is top notch, everyone was very nice and so helpful. I would buy another car from them in the future.
Friendly! Got me in and out quickly. Would highly recommend to have car serviced. Thank you!
Service dept took 7 full days to replace a Ram thermostat and housing problem. Literally 2 bolts and a hose clamp. $441.88 “labor” and over $160 parts charge ( yes they really cost about $80. This sort of thievery keeps folks away and more than earns this bad review. The service manager was the only sorta bright point. He tried to repair bad relationships caused by a fired service tech scheduling. But would not budge on the horrendous price.
The whole experience was easy, quick and painless. I appreciate Jordan and everyone in the service department for getting my Jeep in and out quickly.
My car was finished at the time that they said it would be done. Good Job
Excellent service. Quick, thorough, and reasonable. Staff were attentive on drop off and pickup. They kept us informed as to their progress throughout the day. No unnecessary upsells. Just good service.
I could not be happier with the service I got today. I went in for an oil change but we also talked about how far in advance to book recall work to make things easier in the future. Christopher Tannyhill was professional, friendly and extremely helpful.
The waiting room tv"s were turned off on a Saturday morning. The service was completed, yet the tech did not balance all 4 tire pressures after replacing the tire sensor and left each tire with a different pressure.
Avoid the Bob Howard Service Center at all costs! This may be the worst dealership in the state of Oklahoma to take a car to get repaired. They take about 10 times as long to get anything done here and that is not an exaggeration. I don't see how anyone could do worse job on a repair. It is amazing that this place is still in business. Do yourself a favor and read all these reviews, then go anywhere except Bob Howard. Only reason I am giving this place a one star review is because I cannot give it 0 stars. ... Read More Google - Aug 5, 2026
Hayden and Dalton were great! Very easy to work with. Very accommodating and brought the cat from Tulsa to OKC.
Everybody was amazing. There was zero pressure and after I explained what we wanted and the money I was willing to spend they did not try to hassle me. It is by far the smoothest purchase I’ve ever made at a dealership.
Excellent service department did everything they said they would and in the time frame they would do it. My one service advisor Jordan still went out of his way to help. I don't unfortunately remember the other service advisor name or the mechanics name ,that were also involved with my repairs. This dealerships service does exactly what they say . Not like their competitors who ,will stand there lie to you knowing they aren't going to what they say or Do. This dealership is my go to for anything I need for my vehicle. Also they offer certain discounts ,... Read More DealerRater - Jul 25, 2026
This dealership has a great variety of vehicles to choose from. Mary Harris was a huge help and went out of her way to help me find the right truck.
Waited 2 hours for an oil change. I was told 75 to 90 min. My truck was sitting out front I had to notify someone and still waited another 15min. If it wasn’t for the coupon I’d probably go somewhere else.
Months of them says they were going to help me get a rental car reimbursement and still nothing, they are horrible, do not go here, don’t purchase from here and don’t get service here they are scammers
My service advisor was very aware of the service my Jeep needed, and the service I received was well done.
They charged $120 to install a $20 fuel filter cap. The service fee is excessive to say the least.
Justin and team always go beyond what’s required. They were also swift. I had a work call I needed to be on and I was easily able to do that comfortably in the waiting area. I appreciate having the folks there, starting with Justin, as my Jeep team keeping it alive and running after 10 years.
Joshua took care of me and communicated well. They fixed my issue and followed up after.
I had an outstanding experience at Bob Howard, thanks to Hayden Marchant, the Acquisition Manager. Hayden was professional, knowledgeable, and made the entire process smooth from start to finish. He answered all of my questions and never made me feel pressured. The whole transaction was incredibly efficient, taking less than two hours, and I drove home in my new truck the same day. I highly recommend Bob Howard and Hayden to anyone looking for a fast, hassle-free vehicle buying experience.
I had a recall for my van 1st scheduled visit was aweful but 2nd was great.
Not very happy, came in for an oil change and have the two recalls addressed and also told them that my check engine light keeps coming on picked it up was told no issue with the check engine light but yet I get to Fort Worth and the check engine light comes back on. NOT HAPPY
They were easy to deal with and very friendly! Mark was my salesperson and he was made my buying experience very easy and enjoyable. I'd definitely recommend checking out them if you are every in the market to buy a car/truck/suv.
James was excellent to deal with. Was honest and straightforward got the car I wanted!
Excellent service, very clean waiting area. Friendly staff! Would recommend this dealership for oil changes /maintenance
Horrible service, lied about parts being on back order, would not submit paperwork to warranty company, will not call me back, will not do anything right, went several times for same problem, still can’t get it fixed
Hello, I wanted to forward a situation I had at your establishment today. When we bought our vehicle sometime ago, we were talked into signing up to get a contract to have insurance for lost key fobs. I had to go into Bob Howard Tuesday to speak to someone in service about getting one replaced. The person I spoke to was very dismissive and acted as if he did not want to even help me, he identified himself as the service manager. He did send me over to the parts department and told me to ask for Darrell, which I ... Read More DealerRater - May 29, 2026
I am extremely disappointed with my recent experience at Bob Howard Chrysler Dodge Jeep. The communication was consistently poor, and the service team failed to follow my direct instructions. Specifically, I requested that they contact my vehicle warranty provider, but they claimed they were unable to reach them. Most egregiously, they performed unauthorized repairs on my parents' vehicle totaling $4,000 without receiving any prior approval. When I addressed these issues, the staff refused to take accountability or offer any apology, leaving the situation completely unresolved. I strongly advise others to be cautious when dealing with this service department.
I had not made an appointment to have my trailer tire inflation sensors installed in my 4 trailer tires. These sensors come with the purchase of my new 2026 Ram Longhorn Limited for free. The mechanic installed them and set them to sound my truck horn when the pressure drops below 50 psi. He also, explained to me how to link them to my truck. While there they accomplished a multipoint inspection on my truck which I did not request. Thanks!
Chris was very helpful and listened and paid attention to my concerns regarding my car. It took a bit longer than expected to diagnose the problem, but I am satisfied that we worked through the issues.
Jordan and his team continues to go way and bother duties. Customer service is a 10+ I will continue to go there to get my vehicles serviced
The staff was pleasant. The service department was helpful and the staff overall was super friendly. It was as if they actually liked their jobs.
Fantastic attention without pressure. Mary is great! The total experience was great with none of the usual pressure.
Great from salesman Jalen to Finance Ryan. Great experience all around. I would definitely recommend Bob Howard CDJR.
Great job and as quick as they said great price on oil and tire rotation
Our salesman patiently opened and showed my wife and I several different trucks and explained differences between them. He and the sales manager worked with us to create a deal that we felt was fair. Overall, it was an exceptional buying experience.
Shannon was wonderful, she addressed the issues and kept me informed of the progress. She’s the best advisor I’ve worked with!
Easy buying process, complete the whole deal over email. The dealership could’ve done a little better job of keeping in contacting me after I purchased the vehicle. I was waiting on my truck to be delivered from Arkansas. They didn’t contact me for a day and a half about when my vehicle would be ready to pick up. Overall, a good purchasing experience.
Everyone there was amazing from start to finish. I came in looking to buy a 2026 Ram RHO. After talking to Mary (sales person) getting all the details I thought about it for a day. I went back the next day to sign all the paperwork and was in and out of there in less than an hour. Fabulous job by them and could be happier with my purchase.
Always receive great service and everyone is always nice and informative. Top tier service everytime
First time customer came in for an oil change and tire rotation. We also said they’re doing an inspection of all my fluid levels and topped those off. Realized after I had driven off that the tires were indeed rotated however, the correct air pressure was not done. So that resulted in me having to go to a tire store and get the air pressures corrected. Then several days later when I went to run the windshield wipers, the fluid level had not been refilled. Just seems like the little details that should’ve been done were overlooked. So ... Read More DealerRater - Mar 31, 2026
Took the jeep in for warranty work and Chris handled it perfectly. I appreciate their service and communication.
I do my car shopping and service here.They are the only dealership I trust to treat me right and take care of my vehicle's.
Always outstanding customer service! We wouldn’t take our Ram 1500 anywhere else. Chris is extremely knowledgeable and always makes sure our vehicle’s service needs are taken care of the right way. The entire staff is kind, welcoming, and professional, which makes every visit a great experience. We truly appreciate the consistency and excellent care and will continue bringing our Ram in for all routine maintenance and future service needs. Highly recommend!
When they rode up my contract, I was supposed to get 7 free oil changes, and they did not put it in my contract.So I have to pay for my oil changes
Thank you Shannon for keeping me informed about my jeep. It was a complicated issue that finally got resolution thanks to Shannon. She has great communication skills and was extremely professional with me and outside agents that were involved.
⭐ 1 STAR — NEGLIGENCE, MISREPRESENTATION, AND PROPERTY DAMAGE (I'd give it a negative star if I could)
This review is being written after the full resolution of repairs so that it is accurate and fully documented.
We brought our 2024 Dodge Ram (25,000 miles) to Bob Howard Chrysler Jeep Dodge in Oklahoma City for diagnosis of a noise when turning right. We were told the issue was the transfer case and that it required a “double flush”—a term later confirmed by another dealership to be nonstandard and not a recognized service procedure.
We were also pressured into replacing three tires immediately.
Shortly ... Read More DealerRater - Mar 23, 2026
I’ve purchased my current vehicle from Bon Howard CJDR and have had it serviced there ever since. They are always polite and not overly pushy on upselling.
As always, my requests and maintenance needs were met. Staff and technicians were courteous and professional.
The staff is always very helpful and friendly. Work is always done right the first time.
Very nice service rep, fast concise service and fair pricing - enjoyed the staff, very personable
Dropped Jeep off for a 60k service.Services completed: Oil Change; front and rear differential service; Transfer Case Service; Fule induction service; Brake Fluid exchange; multi-point inspection; two recalls, Oil separator replacement and cabin air filter replacement. It took them over one week to complete it with rarely any updates. Finally got a call the vehicle was ready for pickup. After picking up the vehicle and spending over $3200, I received it in worse case than when I dropped it off. The check engine light came on while driving it back from the dealership. The vehicle went into immediate park and ... Read More Google - Mar 10, 2026
Very excellent employees, didn’t try and hassle anything in nor try and rush the sale.
Brought my truck in due to issues with a previous repair from another dealership. They found the problem that the other dealership missed and got it fixed…. It still cost me, but I’m hoping I’m done with it..
Dealer needs to strengthen their service advisors. One strong advisor is not working for you.
The staff was friendly, helpful, and took good care of us. The work was performed quickly and we were kept informed. Appreciated the video inspection.
I won't be bringing my Jeep back to that dealership for service. I went in for the 100,000 mile maintenance and was offered $850+ for spark plugs, ridiculous. That and the "service advisor" I had was super inattentive when it came to most everything. It's unfortunate because I've always taken my vehicle there for maintenance. Even when I knew it was slightly overpriced because I trusted that place.
I asked for a shuttle upon arrival and gave my keys to the advisor. He wanted me to wait around for a quote. I had to ask 3 times to ... Read More DealerRater - Feb 28, 2026
Great place and wonderful staff Tyler was excellent. The whole process took less than an hour.
This is terrible, I will upload photos.
Very respectable people all around top notch service every time I come trough for service
If I could give zero stars I would. Absolute garbage of a business. It took almost a month to get what I was promised at the sale. It took 3 days to install new mirrors and running boards, and even then they didn't properly align the blind spot cameras. Dropped my truck off at 0830 to fix the issue and now I can't get them to return a phone call or even pick up the phone. Hopefully Bob Moore CJR will provide better service.
Everyone was very helpful, answered all my questions and most importantly was very prompt in getting things done.
Never plan on taking my vehicles to Bob Howard again. The dodge service center could care a less about their customers and how long they are out of a vehicle. My vehicle was dropped off on Monday to be serviced for two recalls. As of Tuesday I was informed a part on my truck was broke during the process of completing one of the recalls. I have been nothing but understanding with the situation. It’s now Thursday evening, and since Tuesday afternoon I am still working being told “we are waiting on authorization from Mopar to approve and pay ... Read More Google - Feb 13, 2026
Incompetent, received text saying finished, it wasn't. Was finished Friday 6th, I wasn't notified, we called on 11th for progress report just to be told it was finished. I showed to pick it upshe says it's out front and ready, it wasn't, jeep was out back. Picked up jeep had 6 more miles than when I dropped it off and had an odor of smoke throughout.
purchased 2 vehicles and will not purchase another based on BH’s horrible customer service!
Great buying experience with the Jeep dealership. Hayden Marchant was very pleasant to work with from start to finish in new car sales. Financing was quick and effortless. Highly recommend.
Service personnel did not know about passenger seat belt alert in HD pickups not available.
The service was great and fast. Service counselor was very helpful and friendly. Staff was friendly.
Bob Howard service team were friendly and professional. They took great care of my vehicle and got me back on the road in the smallest amount of time. I'll be returning for my future automotive needs
Reviews & Testimonials | Bob Howard Chrysler Jeep Dodge Ram
